Shipping Policy

1. Shipping Locations

1.1 We offer nationwide shipping within India.

1.2 Currently, we do not offer international shipping.

2. Processing Time

2.1 Orders are processed within 1-3 business days of receiving payment confirmation.

2.2 If there is any delay due to unforeseen circumstances, you will be notified via email or SMS.

3. Shipping Charges

3.1 Shipping charges are calculated at checkout based on the weight of the products and the shipping address.

3.2 We may offer free shipping on certain promotional periods, so stay updated on our website or through our newsletters.

4. Estimated Delivery Time

4.1 Standard delivery typically takes between 5-7 business days, depending on the location.

4.2 For remote or rural areas, delivery may take longer.

5. Order Tracking

5.1 Once your order has been dispatched, you will receive an email/SMS with tracking details.

5.2 You can track your order via our website or through the carrier’s tracking system.

Return Policy

1. Eligibility for Returns

1.1 Returns are accepted within 7 days from the date of delivery.

1.2 Products must be unused, in original packaging, and in resellable condition.

1.3 Products with opened packaging may not be eligible for return.

2. Return Process

2.1 To initiate a return, contact our customer service team at [email/contact details].

2.2 Once approved, we will send you instructions for returning the product.

2.3 The customer is responsible for the return shipping costs unless the product is defective or damaged during transit.

3. Inspection and Refund

3.1 Once we receive the returned product, it will be inspected to ensure it meets the return eligibility criteria.

3.2 If the return is approved, we will process the refund to the original payment method within 7-10 business days.

3.3 Refunds will exclude any shipping charges paid during the purchase unless the product was defective or damaged.

Refund Policy

1. Refund Eligibility

1.1 Refunds will be processed for defective, damaged, or incorrect products received.

1.2 If you cancel your order before it is shipped, a full refund will be issued.

1.3 Refunds will be credited back to the original payment method used during the purchase.

2. Refund Process

2.1 For defective or damaged products, please reach out to our customer support team with photos or videos of the issue.

2.2 After verification, we will process the refund within 7-10 business days.

2.3 Any product that is returned due to customer preference will be refunded excluding shipping charges.

2.4 Contact us at info@skoegle.in or call +91 99024 95354 with your order number and reason for the refund.

Cancellation Policy

1. Order Cancellation

1.1 Orders can be canceled free of charge within 24 hours or before shipment.

1.2 If your order has already been shipped, we will not be able to cancel it, but you may initiate a return after receiving the product.

2. How to Cancel

2.1 To cancel an order, please contact our customer service team at info@skoegle.in or call +91 99024 95354 within 2 hours of placing your order.

2.2 For cancellations after the 2-hour window, please refer to our return policy.

3. Refund After Cancellation

3.1 If you cancel an order before shipment, you will receive a full refund to the original payment method.

3.2 If the order is canceled after it has been shipped, the customer will need to follow the return process.