1. Introduction

This Privacy Policy explains how Aaventra ("we," "our," or "the App") collects, uses, stores, and protects your personal information when you use our Android application. By using V-Marg, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Email address: Used as login credential and cannot be modified after account creation.
• Account credentials: Password used to secure the account.
• User profile information: Editable by you, excluding the email address.
• Customer identification number: A unique ID that may be shared across multiple accounts.

2.2 Location Data

• Real-time GPS coordinates (fine location): Collected to provide core app functionality.
• Approximate location data (coarse location): Used when precise data isn't available or required.
• Location history: Stored for GPS tracking and plot mapping purposes.
• Background collection: Location data may continue to be collected in the background when GPS tracking is active.

2.3 Device Information

• Camera images: Accessed only when you use camera features.
• Media files: Accessed from your device storage only when you grant permission.
• Device notifications data: Used for delivering alerts and app updates.

2.4 Usage Data

• App interaction patterns: Tracks how you navigate and use the app.
• Feature usage statistics: Helps us understand which features are most used.
• Error logs and diagnostic information: Used to identify and fix issues within the app.

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Core Services

• GPS Tracking: Continuous location monitoring for tracking purposes.
• Real-Time Location Updates: Providing current position information.
• Plot Mapping: Creating visual representations of locations on maps.
• User Account Management: Maintaining and securing your profile.
• Customer Identification: Linking accounts through unique customer IDs for authorized device sharing.

3.2 Service Improvement

• Analyzing app performance and user experience.
• Troubleshooting technical issues.
• Enhancing existing features and developing new ones.

3.3 Security and Authentication

• Verifying user identity during login.
• Managing opt-in authentication process.
• Preventing unauthorized access.

4. Data Sharing and Disclosure

4.1 No Third-Party Sharing

V-Marg does not automatically collect or share your data with any third-party services, advertisers, or analytics platforms. Your information remains within our secure system.

4.2 Account Sharing

• Creating login credentials for authorized users.
• Granting them read and update permissions to your account.
• Understanding that shared users will have access to your account data.

4.3 Legal Requirements

• Compliance with court orders or subpoenas.
• Protection of our legal rights.
• Investigation of potential violations.
• Protection of user safety.

5. Data Storage and Retention

5.1 Secure Storage

Your information is stored securely in our protected database systems using industry-standard security measures including encryption and access controls.

5.2 Retention Period

Your data will be retained indefinitely until you explicitly request deletion by sending an email to our support team. Upon receiving a valid deletion request, we will remove your personal information within a reasonable timeframe, except where retention is required by law.

5.3 Deletion Process

• Send an email to our designated support address.
• Include your registered email and customer ID.
• We will confirm receipt and process your request.
• Deletion will be completed within 30 days of verification.

6. App Permissions

V-Marg requires the following permissions to function:

6. App Permissions

6.1 Location Permission (Required)

• Fine Location: Precise GPS coordinates for accurate tracking and mapping.
• Coarse Location: Approximate location data.
• Background Location: Continued tracking when app is not actively open.
• You can revoke this permission in device settings, but core features will not function.

6.2 Camera Permission (Optional)

• Access to device camera for photo capture within the app.
• Used only when you actively choose to use camera features.

6.3 Storage Permission (Optional)

• Read and write access to media library.
• Required for saving maps, images, and accessing previously stored content.

6.4 Notification Permission (Optional)

• Ability to send push notifications.
• Used for app alerts, updates, and location-based reminders.

7. Your Rights and Choices

7. User Rights

7.1 Data Access

• You have the right to access your personal information stored in our system.
• View your profile data through the app interface.
• Request a copy of your data by contacting support.

7.2 Data Modification

• Update your profile information through the app (except email address).
• Modify your password and security settings.
• Manage shared account access.

7.3 Data Deletion

• Request complete deletion of your account and associated data.
• Understand that deletion is permanent and cannot be undone.

7.4 Permission Management

• Enable or disable app permissions through your device settings.
• Note that disabling certain permissions may limit app functionality.

8. Data Security

• Encrypted data transmission using secure protocols.
• Password protection with secure hashing algorithms.
• Regular security assessments and updates.
• Restricted access to personal data by authorized personnel only.
• Secure authentication including mandatory opt-in process.

Despite our security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest protection standards.

Despite our security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest protection standards.

9. Children's Privacy

V-Marg is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately for deletion.

10. Location Data Specific Notices

10.1 Continuous Tracking

When GPS tracking is enabled, V-Marg continuously collects your location data, even when the app is running in the background. This is essential for:

• Real-time location monitoring.
• Historical route tracking.
• Accurate plot mapping.

10.2 Location Accuracy

Location accuracy depends on:

• GPS signal strength.
• Device capabilities.
• Environmental factors (buildings, weather).
• Permission settings (fine vs. coarse location).

10.3 Background Location

By enabling background location access, you authorize V-Marg to collect location data continuously. You can disable this in device settings, but tracking functionality will cease.

11. Account Sharing Responsibilities

• You remain responsible for all activities under your account.
• Shared users can view and modify your account data.
• You should only share access with trusted individuals.
• You can revoke shared access by changing account credentials.
• Shared account activities are attributed to the primary account holder.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our practices.
• Legal or regulatory requirements.
• New features or services.
• User feedback and industry standards.

When we make material changes:

• The "Last Updated" date will be revised.
• You will be notified through the app or via email.
• Continued use after changes constitutes acceptance.
• Significant changes may require re-consent through the opt-in process.

13. International Data Transfers

If you access V-Marg from outside our primary operating region, your information may be transferred to and stored in different jurisdictions. By using the app, you consent to such transfers while we maintain appropriate safeguards for your data protection.

14. Data Breach Notification

• We will investigate the incident promptly.
• Affected users will be notified within 72 hours of discovery.
• We will provide details about the breach and remedial actions.
• We will cooperate with relevant authorities as required by law.

15. Consent and Agreement

By creating an account and completing the opt-in authentication process, you:

• Acknowledge that you have read this Privacy Policy.
• Understand how your information will be collected and used.
• Consent to the processing of your personal data as described.
• Agree to the terms and conditions of V-Marg.

Withdrawal of Consent: You may withdraw consent at any time by:

• Discontinuing use of the app.
• Revoking app permissions through device settings.
• Requesting account deletion via email.

16. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

Email: info@skoegle.in, legal@skoegle.in
Contact Number: +91 9591505241, +91 9591514026
Response Time: Within 48–72 hours for general inquiries
Data Deletion Requests: Processed within 30 days

17. Grievance Officer

Name: Ms. Smritysnata Baruah
Designation: Company Secretary
Email: smritycs@secretary.skoegle.com
Contact Number: +91 9591514026
Address: #52/2, 2nd Main Road, Vyalikaval, Lower Palace Orchards, Malleshwaram, Bengaluru, Karnataka - 560003, India
Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)

Governing Law: This Privacy Policy is governed by applicable data protection laws and regulations in the jurisdiction where V-Marg operates.
Severability: If any provision of this Privacy Policy is found to be unenforceable, the remaining provisions will remain in full effect.
Entire Agreement: This Privacy Policy, along with our Terms of Service, constitutes the entire agreement regarding information privacy between you and V-Marg.